In case you want to make a refund request for your shipment

Surely, you are able to make retrieving request to returns items as long as the shipment in good condition without any damage or defective and you can return your product through contact our number: 00966920009692

WhatsApp Number: 00966920009692

Email: wecare@arabianoud.com.sa

-Customers may return their purchases within 3 days from the receiving date; provided that the returned products are in the original condition they were purchased in.

-Providing Invoice.
-Partially used products or opened products are not eligible for return unless it is due to manufacturing defect.
-The refund amount will be the same amount in the invoice.
-The refund method will be the same as the purchase method.
-Oud and Oil are not eligible for return.
--Bags are not eligible for return if it was partially opened.

Customer service working hours :  

Saturday-Thursday : from 9 AM to 10 PM
Friday : from 2 PM to 10 PM