At Arabian Oud, we always strive to ensure customer satisfaction. If you are not satisfied with your purchase, you can exchange or return perfumes according to the following conditions:

1. Return and Exchange Period:
   - Perfumes can be returned within 3 days or exchanged within 7 days from the date of purchase.

2. Conditions for Return and Exchange:
   - The product must be in its original condition and unopened.
   - The product must be in its original packaging with all accessories and labels.
   - A purchase receipt or proof of payment must be provided.

3. Non-returnable or Non-exchangeable Products:
   - Perfumes that have been opened or used.
   - Oud wood and oud oil cannot be returned.
   - Partially used gift bags cannot be returned.
   - Partially used products can only be returned if there is a manufacturing defect.
   - Exchanges will be for the same product in case of a manufacturing defect. It is not possible to exchange the product for another product; only returns and placing a new order for the desired product are allowed.

4. Return and Exchange Procedures:
   - Customers are directed to any of our branches to complete the return or exchange process.

5. Refund:
   - The refund will be made using the original payment method.
   - The refund process may take from 3 to 7 business days, and in some cases, up to 14 business days.

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If you wish to return or exchange, you can do so through the website. Please follow these steps:
   - Log in to your account.
   - Go to the "My Orders" section.
   - Select the order from which you want to return a product.
   - Complete the return request.

For more information, you can contact us at:
   - Phone: +966920009692
   - WhatsApp: +966920009692
   - Email: wecare@arabianoud.com.sa