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Returns Policy

-    In case you want to make a refund request for your shipment

Surely, you are able to make retrieving request to return items as long as the shipment in good condition without any damage or defective and you can return your product through contact our phone number: 920009692

WhatsApp: 966920009692

Email: wecare@arabianoud.com.sa

That within 7 days, from the date of receipt the shipment

 ** We will guide the customer to the nearest branch for return and replacement item.

** For Tamara and Tabby orders , there is no replacement unless there is a manufacturing defect, and return is available.

 

Frequently Asked Questions:

Which are the cases that I can’t be able to return my order?

  • When you applied a request for return product after the determined time (7 days from the date of receipt.)
  • When you used the product, open it or damage it.
  • Products tampered or removed its serial numbers.
  • When the packaging of the items was damaged.

How can I get my money back on my credit card?

If a purchase order had been done by your credit card then you can be able to refund your money. When we receive your request we will return the amount to your balance on Arabian Oud website or to your credit card or whatever the electronic way you use to payment through and the time of receiving amount is different and based on your account bank, may take until 30 days to get your money back.

In case I paid in advance (cash) how can I refund my money?

If a purchase order was by cash on delivery then you can return the demand price to your account on Arabian Oud website, you can use it to buy other products from our website or you can refund the amount of order through bank transfer and may take 30 days to refund amount.

How long shipping company needs time for the customer to return goods?  

Shipping officer will contact you within 2 until 7 business days but in some cases, it may request longer time from the forward agent it may take 2 weeks.

  

Replacement Policy:

Surely, you are able to make the order for replacement items unless the shipping was in its original case without any damage and that’s through contact our free number: 920009692

WhatsApp: 966920009692

  Email: wecare@arabianoud.com.sa

That within 7 days from you received the order.

When the customer wants to exchange and replacement one item or more after receiving the order. The customer should pay 20 RS for shipping cost and in case that items return to Arabian Oud through a shipping company, will be adding other 20 SR for shipping return. and will deduct the amount from customer’s return money.

Frequently Asked Questions:

Can I replacement and exchanges my shipment?

Yes, you can exchange your shipment and that’s through contacting our customer service and if the product which is you want is available, we will replacement but on condition that the product you want to be replaced should be in original case without any damage inside or outside and not open and that should be within 7 days from you received the order. 

 I have received the wrong product?

In the first, we apologize for this mistake and in this case, you can contact us through

Phone number: 920009692

WhatsApp: 966920009692

Email: wecare@arabianoud.com.sa

We will exchange it for you and send the correct shipping or tell the client about closest branch to exchange the product.

After receiving the order, we will inspect the products for replacement it or exchange and after checking the returned product from our specialists that product conforms to packing conditions.

Frequently Asked Questions:

What is the procedure in the case of complaint?

In the case of a complaint about the product or delayed receipt or any problem related to customers, so he can contact with customer service via consumer service number 920009692 and they will open special ticket related to the problem details and be followed up by them and they will contact the client with 48 working days.

Office Hours?

We can help you and communicate with you within office hours:

Sunday – Thursday from 9 am until 10 pm

Saturday from 1 pm until 10 pm

Friday from 3 pm until 10 pm  

Is the perfume which is a sale on the Arabian Oud shopping website is the same as the perfume in branch?

We wish to emphasize here all of Arabian Oud products both in the branches or on the shopping website supplied from the same factory, therefore, there is no difference between our perfumes from the branches or our perfumes from shopping store.

-          In case there is product unavailable, the Arabian Oud will work hard to provide it to the client and if it fails, we will communicate with the client to choose other product or cancel the request and refund money to the customer if it was paid.    

Cancellation of the order:

Arabian Oud reserved the right of cancellation of the order for any one of the following reasons:

1.       Payment process unacceptable or declined.

2.       If the address given from client was incorrect or contact information was incorrect or being unable to reach the client.

3.       Currently, products are not available.